If I could give less stars for this apartment complex, I would. From move in to move out this place was a terrible experience. I have lived in many apartment complexes as I travel for my profession and stay at each one for 3 months at least. Unfortunatley, I stayed here for 3 months. I am not sure how this place is still up and running to be honest with you.
To begin, at move-in, the staff was very unprofessional. I was basically handed my keys and sent me on my merry way. Mind you, I traveled here from another state so I never received a proper tour and had no clue how to get around. So, after I had to ASK for a tour or what the heck to do, park, get around (it is a locked apartment complex and need a key fob to go anywhere and also a little confusing to manuever around at first). I also had to ask where my move-in inspection forms were upon move in and all the other miscellanous forms you get, etc. Well, Tony (who worked there at the time, new management now (Marissa?), who are just as bad as the previous), said "I don't know". Well, no forms were ever given and the "tour" was useless. So, walk into the apartment, and it is filthy. Floors were not clean with sticky gunk on the floors and dirt/pet hair all over. I also noticed damages in the apartment on the counters, etc.So, I go down to speak with Tony and express my frustration with the condition of the apartment and he said that the dirt must be from people "taking tours" or "maintenance", well im sorry but every apartment I have ever been in at move in has been clean as it should be. So Tony, states he placed a work order for the floors to be cleaned. Work order was never completed and I did it myself. I also took pictures to cover myself from any charges as I was never given the move-in inspection form either. This is just the example of my experience to start at this place.
-ASK TO TAKE A TOUR OF THE ROOF AND GO SEE FOR YOURSELF:
- Ask to turn the roof TV's on (They do not work)
-Ask to turn the "firepit" on (It does not work)
- Look at the condition of the furniture on the roof that has green residue growing
- Look at the small single grill that all of the residents are expected to share (Inside, the grease trap wasn't changed one time in the 3 months I was a resident and is overflowing, nor was the grill cleaned).
OTHER ISSUES:
- Management at times are not in office during "office hours" sometimes for days.
-Also found an office worker cuddled up in a blanket sitting with the manager SLEEPING with head on the desk.
-I had to call several times before getting an answer to inquire and receive my move-out deposit check, and was told "Oh, I was just getting to your check 10 minutes ago to get it sent out"...what a coincidence. Mind you, this was 24 days after move-out.
- Lastly, I was never given an itemized deduction list for charges after move out. Be prepared for a $60 "partial cleaning" fee at move-out even if your apartment is VERY clean (Make sure to ask for specifics of what needed to be cleaned).
Based on the price of rent, you can find better apartment rentals in the area.
lauren dierks
January 21, 2020
