I never write reviews, but I must this time. Undoubtedly the worst rental experience I've ever had
After taking an in-person tour of Tira Apartment on Thursday, I was quite satisfied with what I saw. The property was ok, well-located, and the leasing officer seemed nice and even mentioned the possibility of a one-month discount ($2,000), pending approval from the manager, and will let me know in 24 hours. At that time, I didn't understand the low Google reviews.
However, the events that followed made it clear why the ratings were so poor. After the tour, communication from the leasing office ceased completely. I sent one or two emails, left a message, and called several times to inquire about the discount, hoping to proceed with my application, but received no response—just silence or bots.
Finally 48 hours after, on Saturday, the manager picked up the phone, and directly informed me that while the discount was available, I was ineligible because I didn’t apply within 24 hours of the tour. Despite this, I decided to visit the office again to discuss terms and apply. Astonishingly, the manager canceled my scheduled tour outright, stating I would never qualify for any discounts. She also mentioned that she only saw one of my emails, but then where is my response?
This series of miscommunications and unprofessional behavior, unfairly placed on their customer, was entirely unacceptable. It left me questioning the level of service one might expect after moving in.
